Summary:To provide first and second level IT/Desktop support to all staff.Responsibilities:
Oversees and responds to service requests regarding the installation of hardware and software for computing devices.
Performs 2nd level support; troubleshooting and resolving hardware and software issues for desktops, laptops, tablets, mobility, audio-visual equipment and peripheral devices.
Performs research and develops solutions for hardware and software issues.
Updates incident records and knowledge base with appropriate and timely information.
Acts as Incident Manager on the team for major incidents.
Oversees and maintains documentation of assets in configuration and asset management records.
Contributes content and provides software training to the team.
Incident Management.
Requirements:
Minimum of 4 years’ hands-on experience.
Advanced experience, knowledge, and trouble shooting skills in the following technical areas:
Administrating global enterprise client environments with Windows XP, Win7/8/10, Microsoft Office Suites, SCCM, Citrix/Terminal Services, Google Apps, VPN and remote environments.
Knowledge of TCP/IP, DNS, WINS, Print Servers, DHCP, LAN, wireless, Active Directory, Cisco
Call Manager, Project Management, Performance Management, Process Management, Customer Service etc.
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