Key Responsibilities
Serve as the first point of contact for all IT-related incidents and requests.
Manage and resolve 1st line support type queries.
Troubleshoot and triage network and other complex infrastructure issues to ensure relevant subject matter expert is engaged to resolve.
Perform regular system updates, patches, and software installations as required.
Provide support for printers, scanners, and other peripherals.
Ensure configuration information for hardware and software items is maintained within the Technology Business Service (TBS) configuration management database.
Support local Office 365 issues and request and escalate to correct partners as required.
Maintain incident logs and provide regular reporting to the IT Manager.
Assist with the setup and configuration of new local hardware and software.
Conduct regular maintenance and backups to ensure data integrity and availability.
Provide end-user training and support to improve the user experience.
Collaborate with other BizTech and ABF Teams to escalate and resolve more complex issues.
Look for opportunities to automate and improve manual infrastructure processes and operations.
Work closely with manufacturing teams to learn and understand the core production systems and how they integrate with the wider infrastructure technology.
Provide base cover for I.T. Manager for holiday and sickness.
Skills, Knowledge and Expertise
Minimum of 3 years experience in a desktop engineer role.
College diploma or university degree in the field of computer science
Ability to travel between the 3 TONL Sites
Excellent technical knowledge and experience of supporting of PC hardware and peripherals.
Excellent technical knowledge and experience of supporting Microsoft Windows OS suite.
Experience of working in FMCG or Manufacturing would be beneficial
Working technical knowledge of current network protocols, operating systems, and standards.
Ability to operate tools, components, and peripheral accessories.
Able to read and understand technical manuals, procedural documentation, and OEM guides.
Skilled communicator at all levels in written and spoken English
Excellent time management skills
Ability to conduct research into PC issues and products as required.
Exposure to thin client technologies.
Experience of working within an ITIL framework.
Apply via :
twiningsovocareers.pinpointhq.com