Job Purpose
The Deputy Manager – Client Service shall develop a professional working relationship across multiple clients with the goal of maximizing the financial potential of each client.
He / she will be gauging the growth potential of each client in order to retain clients and act on key growth opportunities.
Job Responsibilities
Shall be main contact for all clients and will be entrusted with the client service as well as project management roles.
Responsible for the execution of client strategies and management of the business relationship at mid management levels.
Working with a account managers and media planners to assess client/brand problem(s) and setting the right objectives (business, marketing, communications, and media)
Project manage the execution of client briefs, ensuring that projects are delivered on time, within budget and continuously ensuring agency efficiencies and profit margins are delivered.
Executing and implementation of project plan from start to finish.
Assess the current client relationship and compile core reports for presentation to reporting line.
Producing billings reports every three months.
Main Responsibilities Client and Account Management:
A deep understanding of the clients’ industries/business areas.
Build strong client relationships at mid to senior levels.
Deepen the client relationship with the goal of understanding the client’s objectives and assisting the client in reaching their internal targets.
Work closely with the strategist to ensure client briefs are correctly distilled and the information is transferred into the business brief.
Business objectives and KPI’s will need to be established and agreed upon by the agency and the client.
Write, assemble and present proposals to clients.
Be proactive with research and proposals to clients.
Reviewing of agency work, ensuring that outputs meet client briefs and feedback, both written and verbal.
Leading and writing agenda’s for client meetings.
Having knowledge of long term development projects.
Quality assurance of work delivered to client.
Digital Media process & campaign management on integrated projects
Project Management:
Need to ensure all projects are managed professionally, deadlines are reached on time and financial targets are met.
Attend new project briefings.
Project scope documents will need to be completed before compiling costing estimates.
Ensure the client agrees to the costing estimate and signs the scope document before resource scheduling can take place.
Project plan must be completed in Smartsheet.
Briefing documents as well as verbal briefings must take place to ensure all the parties involved are aligned before the project commences.
Highlight any risks before the project commences.
Manage a junior project manager.
Drive successful implementation of all project management responsibilities.
New Business:
Depending on client portfolio, working on new business development opportunities.
Service the needs of the client, in the process of achieving internal goals
Reporting:
Work closely with the client to ensure the agency supports the client up until the final campaign report.
Coordinate weekly and monthly reports.
People:
Constantly motivate and develop team members.
Provide evaluation of team members to the line-managers.
Provide succinct feedback on client requirements to broader team i.e. Planners and Specialists and Account Managers.
Be able to communicate and lead internal briefing workshops and to be able to clearly understand campaign / brief objective.
Reach out to the Lead Business Unit Director for mentorship on key issues
Man Specification
Education: B.Sc Degree in Marketing, Advertising or Media.
Experience: Minimum of 5 years of digital media experience within a digital agency.
Proven track record in account management (3 client / brand references)
Working with brands and brand building
Character: Candidates should be the following:
Ambitious
Customer and solution focused
Goal oriented
Passionate about what we do
People person with people management skills in a multicultural environment
Time management
Required Competencies /Skills:
Excellent problem solving skills
Good analytical skills
Attention to detail
Technically skilled in various creative formats and specifications
Client Service and Account Management in an agency world (people, process, tools)
Understanding of the marketing process and streams involved in strategy, planning, execution, analysis and reporting as it relates to digital media.
Proactive and strong negotiation skills
Good communicator (Internal and external)
Good organization skills
Strategic thinking with analytical skills
Fluent speaking and written business English
Keen understanding of project management
Applicants should send their CV’s to: preye@hamiltonlloydandassociates.com kindly make the subject of the mail the job title. Note: Only successful candidates will be contacted.
Apply via :
preye@hamiltonlloydandassociates.com
