Oct 31, 2018
Ref Id: 18/18 ABJ Location: Abuja Grade: A2 (L) Type of Position: Permanent Start Date: 1st December 2018 Job Category: Foreign and Commonwealth Office (Policy & Political roles) Job Subcategory: Technology, Information and Digital Transformation Job Description (Roles and Responsibilities)
The main purpose of this role is to assist the IT support Officers in ensuring the smooth running of IT services across Nigeria British High Commission, and its state offices.
The jobholder will perform IT Support Officer (ITSO) duties with a very busy IT section that provides support to not only Abuja but a number of state offices.
The successful applicant will therefore need to demonstrate strong IT skills, balancing and prioritising the workload, have excellent communications skills and very good attention to detail.
Main Purpose of Job
The main purpose of this role is to assist the IT support Officers in ensuring the smooth running of IT services across Nigeria British High Commission, and its state offices.
The jobholder will perform IT Support Officer (ITSO) duties for staff.
The intern will be joining a very busy IT section that provides support to not only Abuja but a number of state offices.
This is a particularly busy period for the section with a number of software and hardware deployments ongoing.
The successful applicant will therefore need to demonstrate strong IT skills, balancing and prioritising the workload; have excellent communications skills and very good attention to detail.
Roles and Responsibilities
Provide support to IHMG users and respond to requests sent to the IT helpdesk
Proactively liaise with all sections to identify new arrivals in order to set them up on the system
Escalation of connectivity issues to ISPs and Telcos
Build Laptops/desktops
Ensure video conferencing facilities are in good working order
Provide support to remote workers (Port Harcourt, Kaduna and Kano)
Conduct IT asset inventory and carry our stock returns twice a year
Support and management of Security Bulk SMS systems
Liaise with procurement team to manage the technical aspects of contracts with MTN and Airtel.
Monitor stock levels, procurement for the section and proper accounting of spend on portals
Liaise with team lead for yearly budget planning and forecasting
Prepare monthly budget forecasts
Assist Information Management officer (IMO) in completing the Information Asset Register for Post
Lead and supervise projects within the team
Manage echo extension licenses (assignment to new users etc)
Troubleshoot and resolve non-FCO connections and systems (dirty broadband, managed Wi-Fi issues, standalone computers etc.)
Setting up access and permission to shared folders, SharePoint and distribution lists
Purchase and setup FCO/DFID Smartphones
Disposal of old/redundant IT equipment in line with disposal policy.
Policy adherence: Ensure all laptop/desktop users read and sign the security operating procedures and other usage policies
Updating of SharePoint sites
Managing room booking portal and setting up IT equipment for events and meetings
Delivering capacity building for staff to use IT software and equipment.
Any other ad-hoc duties
Essential Qualifications, Skills and Experience
Previous experience in using Windows 10
Microsoft Office 2016
Basic LAN/WAN configuration, Office 365, Internet and Intranet, IP Telephony and IT Helpdesk Support
Desirable Qualifications, Skills and Experience:
ITIL certification
Required Competencies:
Leading and Communicating, Collaborating and Partnering, Managing a Quality Service, Delivering at Pace
Starting Salary N438, 934.
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Additional Information
https://www.myjobmag.com/job/107889/deputy-it-support-officer-british-high-commission