About the Role
We are seeking highly motivated and results-oriented Delivery Managers to join our growing team in 36 states across Nigeria.
As a Delivery Supervisor, you will play a crucial role in ensuring timely and efficient order delivery to our customers within your designated region.
You will be responsible for overseeing the entire delivery process, from order dispatch to final customer delivery, while maintaining high levels of customer satisfaction.
Key Responsibilities
Oversee Daily Delivery Operations:
Monitor order volumes and delivery schedules.
Coordinate with delivery partners (e.g., logistics companies, riders) to ensure timely pickups and deliveries.
Track orders in real-time using available platforms
Resolve delivery-related issues promptly, such as delays, incorrect deliveries, and customer complaints.
Build and Maintain Relationships:
Develop and maintain strong relationships with delivery partners and customers.
Address customer inquiries and resolve issues professionally and efficiently.
Build a positive brand image through excellent customer service.
Ensure Delivery Quality:
Monitor the condition of packages during transit and upon delivery.
Implement quality control measures to minimize damage and loss.
Ensure adherence to safety and compliance regulations.
Manage Delivery Team (if applicable):
Supervise and mentor delivery personnel.
Assign delivery routes and schedules.
Conduct performance reviews and provide feedback.
Stay Updated on Industry Trends:
Keep abreast of the latest advancements in logistics and delivery technologies.
Explore and implement new delivery strategies to improve efficiency and reduce costs.
Requirements
Candidates should possess a Bachelor’s Degree OND qualification with 2 – 15 years wof ork experience.
Salary
N300,000 – N900,000 / month.
Benefits:
Competitive salary and benefits package.
Opportunity to grow within a dynamic and fast-growing company.
Challenging and rewarding work environment.
Opportunity to make a significant impact on the company’s success.
Apply via :
docs.google.com
