Key Responsibilities:
Debt Collection + Recovery
Contact clients with overdue accounts via phone calls, emails, and written notices.
Negotiate payment plans and settlements in line with company policies.
Ensure prompt and effective recovery of debts while maintaining positive customer relationship.
Account Management & Documentation
Maintain accurate and up-to-date records of debtors and recovery activities.
Monitor and track payment commitments, ensuring adherence to agreed schedules.
Prepare and submit regular reports on debt recovery progress.
Legal & Compliance
Liaise with legal teams on severe or non-compliant cases.
Ensure recovery actions comply with relevant laws and regulations (e.g., data protection, consumer rights).
Recommend accounts for legal action when necessary and assist in the legal recovery process.
Customer Engagement & Resolution
Investigate reasons for non-payment and provide solutions to clients.
Advise clients on payment options and financial planning to avoid future defaults.
Handle disputes professionally and escalate complex cases when required.
Collaboration & Strategy
Work closely with the credit and finance teams to improve debt recovery strategies.
Provide feedback on credit policies and recommend adjustments to reduce future delinquencies.
Identify trends in non-payment and suggest preventive measures.
Key Requirements
Education & Experience:
Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
Minimum of 5 years of experience in debt collection, credit control, or a related role.
Knowledge of debt recovery laws and regulations.
Skills & Competencies:
Strong negotiation and persuasion skills.
Excellent communication and interpersonal abilities.
Ability to work under pressure and handle difficult conversations.
Proficiency in MS Office and debt recovery software.
High level of integrity and professionalism.
Qualified Candidates can send cv to hr@ao2law.com with Debt Recovery Officer as the subject
Apply via :
hr@ao2law.com