Not specified
Job Profile
To provide deep seated Insight into Operational Data to help drive better business decisions, inform Techniques to solve Problems and Improve Operational Efficiency.
Job Description Business Intelligence Dashboard Management:
Creation and Management of Operation, Strategic and Analytical Dashboards for Service Lines
Liaise with Business Units to identify dashboard requirements
Liaise with Backbone Teams to Identify dashboard requirements
Setup dashboards as required and continually maintain and improve on them
Create dashboards that provide quick and useful Input for quick decision making
Create dashboards that help detect operational problems quickly
Provide support and trainings for dashboard usage
Ensure that Data feeding the dashboards are pro-actively updated
Pro-actively enhance dashboards in line with Business realities
Data Analytics:
Analyse Data (Transactional, Service, Operational, Enterprise, etc) to reveal Intelligence for driving operational and strategic decisions as well as data based forecasting.
Carry out daily analysis of transactions and services to spot trends, triggered thresholds, outliers and peculiar observations
Setup and track service thresholds
Setup and maintain Data Sources so support analytics use cases
Track Key Performance Indicators for services
CRM and Service Desk Data Analytics
Enterprise Services Analytics
Make recommendations based on transaction analytics for service improvements
Track Service Improvements by continuous review of service performance
Develop and drive analytics based initiatives.
Apply via :
https://www.myjobmag.com/job/108508/data-analyst-interswitch