Not specified
Job Summary:
The Customer Success Manager (CSM) will be responsible for leading our customer success team. You will also be responsible for creating the best experience for our customers. You must be a highly effective communicator who is organized, efficient, and adaptable. You’ll be in constant communication with our customers, beginning with understanding their needs. You will be part of a high performance and quickly growing team that is making it easier for tractors to reach farmers in need of mechanization services. You must possess enthusiasm, a strong work ethic, and be a team player. The ideal candidate will be as passionate about Our Client’s goal is to provide an exceptional experience for every customer and are motivated by shared success. We’re looking for a driven, innovative CSM who is interested in using their customer relationship management and strategic leadership skills to help us achieve our goal of being a trusted and valued partner for our customers.
Key Responsible:
Designing, developing and deploying customer success strategies to retain customers
Building and operating processes to streamline and strengthen communication with customers
Providing day-to-day management of customer issues and questions
Working closely with the Sales and Marketing teams to grow new business and drive in-account expansion
Working closely with Product and Engineering teams to identify opportunities for future product functionality and provide insight on customer experience
Partnering with Sales and Marketing to ensure the appropriate on-boarding and training plans and ensure they are communicated effectively to prospects
Additionally, the Customer Success Manager should be able to:
Define processes and KPIs to ensure process adherence
Define Customer Success Management metrics and process for strategic accounts
Surpass targets and drive team performance
Tackle multiple accounts
Create customer training plan and templates
Prioritize customer needs based on resource availability and importance
Requirements
At least 3-5 years’ proven working experience leading customer service teams
Very organized and detail-oriented
Excellent knowledge of management methods and techniques
Working knowledge of customer service software, databases and tools
Awareness of industry’s latest technology trends and applications
Ability to think strategically and to lead
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation
BS degree in Business Administration or related field
Apply via :
Please note, Only Qualified candidates will be contacted
https://www.myjobmag.com/job/102257/customer-sucess-manager-agrotech-erecruiter-nigeria