Summary
We are seeking a Customer Success Specialist to ensure our clients achieve maximum value.
In this role, you’ll act as a trusted advisor to customers, guiding them through onboarding, adoption, and continued success with our solution.
You will work closely with cross-functional teams to deliver exceptional support and proactively address customer needs to drive satisfaction and retention.
What you will do
Onboard New Customers: Guide customers through the onboarding process, ensuring a smooth transition to using Insight7’s platform.
Drive Adoption: Partner with customers to understand their goals and workflows, helping them leverage Insight7’s features to achieve success.
Proactive Engagement: Monitor customer health metrics, identify areas for improvement, and proactively reach out to address issues or opportunities.
Provide Support: Serve as the main point of contact for customer inquiries, troubleshooting issues, and ensuring timely resolution.
Upsell and Renewals: Identify opportunities to expand usage and value for existing customers, contributing to renewal and upsell efforts.
Collaborate Across Teams: Work with sales, product, and engineering teams to advocate for customer needs and influence product development.
Educate and Train: Conduct training sessions and create resources to empower customers to use Insight7 effectively.
Track Success: Maintain accurate records of customer interactions, feedback, and outcomes in our CRM system.
What you will bring
Interested candidates should possess a Bachelor`s Degree in any relevant field
Experience: 1+ years in customer success, account management, or a similar client-facing role, preferably in a SaaS environment.
Customer-Centric Mindset: Passion for delivering exceptional customer experiences and solving problems with empathy and urgency.
Communication Skills: Strong verbal and written communication skills, with the ability to explain complex concepts clearly and effectively.
Analytical Skills: Ability to analyze customer data to identify trends, challenges, and opportunities for growth.
Interested and qualified candidates should send their Resume to: amy4recruitment@gmail.com using the job title as the subject of the mail.
Apply via :
amy4recruitment@gmail.com
