Job Summary
Our client is looking to hire a Customer Services & Front Desk Officer. The ideal candidate will be responsible for delivering excellent service to our patients and maintaining high customer satisfaction.
Key Responsibilities
Open and maintain patient records
Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution.
Keep patient records and file documents.
Utilize computer technology to manage patient records.
Manage patient information and other pertinent information such as addresses and phone numbers.
Advise patients on company information.
Compile reports on overall customer satisfaction.
Resolve customer complaints via phone, email, mail, or social media.
Manage and record all incoming and outgoing calls and messages to ensure a database for future reference is maintained.
Greet customers warmly and ascertain the problem or reason for calling.
Resolve customer complaints via phone, email, mail, or social media.
Manage and schedule meetings for the Hospital MD.
Manage requests for meetings by key stakeholders or other outside parties.
Coordinate relevant meetings, appointments, and functions.
Key Requirements
Diploma or equivalent; University degree preferred
Proven customer service experience
Strong phone contact handling skills and active listening
Familiar with CRM systems and practices
Excellent communication skills and a professional attitude
Great organizational skills
Ability to multi-task, prioritize, and manage time effectively
Available to work shifts, which may include work during evenings, weekends, and public holidays.
Interested and qualified candidates should send their CV to: recruitment@hrexng.com using the Job Title as the subject of the mail.Note: Only qualified candidates will be contacted.
Apply via :
recruitment@hrexng.com