Locations: Abeokuta, Osogbo, Ilorin
Job Description
To ensure that the goals and objectives of PAL regarding customer service is carried out and maintained through hard work and dedication to delighting both internal and external customers.
To provide effective support to PAL customers.
Provide timely feedback to the HPSC on customer trend, issues and areas of focus.
Provide timely feedback to the business on customer complaints, enquiries, trend/ behaviour.
To ensure that the call centre provides first call resolution to most complaints.
To minimize call escalations through effective coaching and support.
Create and foster a positive, successful, and professional work environment where staff choose to work and achieve their goals.
Desired Qualities
Mininumn of OND certification
Ability to communicate in major native dialect of the location
Verbal and written communication skills
Listening skills
Problem analysis solving
Customer service orientation
Organizational skills
Attention to detail
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