JOB SUMMARRY:
We are looking to hire an exemplary customer service supervisor to coach our service staff to deliver exceptional customer service. The customer service supervisor is responsible for building a strong team and shape staff behaviors to accomplish desired results. You will play a collaborative role in growing and implementing standards and processes.
Responsibilities:
Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
Strategizing and monitoring the daily activities of customer service operations.
Assisting customer service staff with duties where required.
Training staff in areas of customer service, customer retention and company policies.
Managing customer flow to ensure proficient customer service.
Monitoring and authenticating returns, exchanges, and voids.
Investigating and solving customer service complaints.
Assisting with the development and implementation of service policies, and explaining these to staff and customers.
Maintaining documentation pertaining to the customer service department activities.
Performing additional duties where needed.
Requirements:
Bsc in Mass Communication or any relevant field.
3+ years of work experience in a similar position.
Proficient knowledge of customer service, standard office practices and procedures.
Proficient computer skills.
Outstanding communication skills, both written and verbal.
Strong people skills.
Excellent phone etiquette.
Outstanding organizational skills.
Send CVs to hrunclestansfoods@gmail.com
Apply via :
hrunclestansfoods@gmail.com
