Responsibilities As customer service personnel, you will be expected to carry out the following responsibilities:
Resolves customer complaints via phone, email or other means as directed.
Attend to walk in and phone in customers and resolve enquiries and or queries.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Close sales deals and follow through to delivery stage.
Give customers feedback on requests and enquiries.
Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Attempts to persuade customer to reconsider order cancellation.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Meet sales weekly or monthly targets as stipulated.
Contributes to team effort by accomplishing related results as needed.
Skills: Professional appearance
Fast learner
Demonstrated selling skills
Good communication and interpersonal skills
Team player
Excellent telephone etiquette
Experience
1-3 years experience in customer service.
go to method of application ยป
Interested and qualified candidates should send their applications and CV’s to: careers@possibleandaffordable.com Note:
Apply via :
careers@possibleandaffordable.com
