Job description
Handle customer complaints or enquiries in Hausa, Yoruba and Igbo when required, via telephone, emails, chats or text messages.
Provide customers with needed information and support
Make outbound calls.
Receive inbound calls
Ensure that customers/callers are satisfied.
Gather information from customers.
Consistently ensure call(outbound/inbound) quality
Contributes to team effort by accomplishing related results as needed.
Exhibiting competent product Knowledge.
Promote good listening skills.
Manage length of calls.
Utilize computer technology to handle high volume of calls
Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction.
Adherence to call script and call centre policies.
Compile reports.
Experience:
Minimum of 0-2 years relevant work experience.
Working knowledge of appropriate CRM software and understanding of the Contact centre industry.
Only applicants living within the following axis will be considered:
Oshodi/Mafoluku/Ilupeju/Mushin
Ilasa/Cele/Isolo/Okota/Ijesha
Gbagada/Bariga/Somolu/Oworoshoki/Anthony
Onipanu/Palmgroove/Fadeyi/Obanikoro
Ajao/Maryland
Ojota/Ogudu
Job Types: Full-time, Contract
Pay: ₦65,000.00 per month
Language:
HAUSA, YORUBA, IGBO (Are Required)
Interested and qualified candidates should forward their CV to: apply@consollimited.com using the position as subject of email.
Apply via :
apply@consollimited.com