DUTIES & RESPONSIBILITIES
Service:
Manage communication with customers (existing and potential) via calls, WhatsApp, text messages, emails and any other customer service platforms.
Ensure that customer queries and complaints are fully resolved to ensure maximum customer satisfaction.
Inform contacts on our database about ongoing promos, deals, and other marketing initiatives to drive participation and conversion.
Customer Relationship Management:
Identify sales leads that come through our customer service channels and drive them to conversion.
Manage the relationship with our existing customers (including loyal customers) via our CRM/WABA platform to build loyalty (e.g. monthly “Happy New Month”, “Christmas”, “Eid”, “Diwali” and Birthday messages to clients on our database).
Tracking & Measurement:
Provide periodic (weekly/monthly) customer service reports to guide business decisions.
Organize periodic surveys to measure customer feedback (e.g. Customer Satisfaction and Net Promoter Scores)
Education and Years of Experience
Minimum of a first degree.
Minimum 2 years’ experience working in a customer service/customer facing role at a reputable organization.
Industries of interest: Financial Services, Hospitality, Telcos and other service-oriented businesses.
Knowledge, Skills and Attributes
Excellent communication skills – written, oral, and active listening skills.
Positive attitude – friendly, patient, and empathetic (must feel for others).
Passionate about going the extra mile to solve customer problems and make them happy.
Great interpersonal skills and ability to relate with all manner of clients and colleagues.
Interested and qualified candidates should forward their CV to: careers@arteegroup.com using the position as subject of email.
Apply via :
careers@arteegroup.com