Nov 9, 2018
Job Description
Serves customers by providing product and service information; resolving product and service problems.
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
Requirements
HND/ B.Sc qualification required, M.Sc is an added advantage.
Qualifications and Skills:
Customer Service
Product Knowledge
Quality Focus
Problem Solving
Market Knowledge
Documentation Skills
Listening Skills
Phone Skills
Resolving Conflict.
Apply via :
Applicants should forward their Resumes to: femackfood@qualityservice.com
https://www.myjobmag.com/job/106588/customer-service-representative-femack-food-processing