Job Description:This is a fast-paced, structured environment and requires the ability to multi-task while delivering high levels of customer service. You will be required to professionally and enthusiastically answer and route calls, greet visitors, and utilize an on-line knowledge base to answer questions via phone, email and online chat. Additional responsibilities includeResponsibilities:
Answer questions and address customer complaints
Secure potential customers by answering product and service questions
Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Initiates required action for response to customer service request including the maintenance of customer payments and communicates unresolved issues to the appropriate personnel.
Answer all incoming calls and redirect them or keep messages
Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of issues.
Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports
Performs assigned system maintenance to various electronic order files.
Participates and provides expertise as a member of the customer service’s departmental team.
Contributes to the development and maintenance of standards, policies and procedures regarding customer service.
Regularly provides feedback on the soundness and effectiveness of the customer service department’s policies and procedures.
Facilitates the collection of competitive information in order to monitor business trends and opportunities.
Adheres to all corporate policies, guidelines and statutory requirements and recommends to senior management adoption and/or changes to policies and guidelines to reflect circumstances within the customer service area.
Requirements/Skills:
A minimum of OND in any course.
Should reside within or close to Yaba for ease of commute.
Professional qualifications from the recognized professional boards, will be added advantage.
At least 6 months working experience in a similar field.
Knowledge of Microsoft office applications, MS Excel, Power Point and MS Word.
Telecommunication or customer care representative experience.
Excellent and fluent in both written and spoken English.
Able to work independently and as a team (must be very sociable).
Punctual and attentive to detail.
Strong verbal, written and listening skills.
Strong problem solving skills.
Able to remain calm in all situations.
Apply via :
www.formpl.us
