Job Details
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Organize leads
Respond to messages from the ads
Close sales
Follow up with prospects and remarket to leads
Organize leads
Send broadcast messages on Whatsapp
Check on clients jobs with the operation team
Update clients on the status of their jobs from time to time
Upon completion, inform clients and get delivery detailsfrom them
Send soft copies of documents to clients
Confirm status of delivery Operation supervisor
Confirm receipt of dispatched jobs from clients and obtain feedback
Send payment receipt and invoices to clients
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Manage our Social media accounts and respond to comments and queries
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Maintain a positive attitude and calmly respond to customers’ complaints
Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise
Recommend possible products to meet the customers’ needs
Refer issues and questions to managers if necessary
Prepare product and customer reports by gathering data collected during customer interactions
Upsell products and services to customers when appropriate
Collaborate with other departments to resolve customer issues and concerns
Maintain a positive and professional attitude at all times
Continuously improve your knowledge of products and services
Meet or exceed performance targets, such as call volume, Closing required number of sales per day, Meet sales target for the month and resolution time
Adapt to new technologies and processes as they are implemented
Participate in training and development programs to improve customer service skills and knowledge
Contribute to team goals and initiatives to improve customer satisfaction and retention
Provide feedback to management on customer issues, concerns, and trends.
Providing proactive customer outreach
Interested and qualified candidates should forward their CV to: rexobeconsult@gmail.com using the position as subject of email.
Apply via :
rexobeconsult@gmail.com
