Our Customer Service & Relationship Executive is one of the most critical parts of our team. We are looking for a customer-oriented service representative to act as a liaison, provide product/services information, call and book appointments and resolve any emerging problems that our clients might face with accuracy and efficiency.
Job Duties
Responsible for the day-to-day activities of the Medspa’s front office to include customer service, meeting/greeting clients, scheduling, invoicing, and assisting the rest of the MedSpa team. These include but are not limited to:
Schedule, monitor and follow up client appointments
Provide clients with information about Product & Service offerings
Receive payments for services and supplies, maintains client bookings
Complete new client sheet and maintain up to date client database
Set-up and maintain ‘tickle file’ for thank you’s, birthdays, anniversaries, and other special occasions
Use company software to mine data for Customer Relationship Management
Maintain a neat and efficient work area
Provide facility tours to first time visitors to the Spa
Submit daily operational reports to management
Other duties as assigned by management
Qualification:
The ideal candidate for this position is expected to have a minimum second class lower degree in any course of study. He/she must be computer literate and have a minimum of intermediate competency in Microsoft office suite
The ideal candidate must be interested in Skin Care and pay attention to personal appearance.
Experience: Minimum experience of 2 – 3 years preferably in the hospitality industry.
Working Hours: Tuesdays – Saturdays with alternate Sundays
go to method of application »
Qualified applicants should apply by sending their CV and cover letter to hr@oasismedspang.com using the position they are applying to as the subject of the mail. Or by dropping a hard copy of their CV at our business premises located at 21 Cameron Road, off Alfred Rewane Road, Ikoyi, Lagos.All CVs should be submitted on or before close of business Friday the 29th of July, 2016.Please note that only shortlisted candidates will be contacted.
Apply via :
hr@oasismedspang.com
