Duties and Responsibilities
Manage large amounts of incoming calls, creating and maintaining customers account information
Attract potential customers by answering product and service specific questions and cross-selling
Resolve product or service complaint; determining the cause of the problem; selecting and explaining the best solution to the problem; expediting correction or adjustment and following up to ensure customer satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Follow communication procedures, guidelines and policies in keeping records of customer interactions, processing customer accounts and filing documents.
Qualifications
B.Sc in any related field.
Female
Should have excellent interpersonal skills.
Experience in any leadership capacity is an added advantage.
Should have adequate knowledge of Port Harcourt.
Experience in related areas would be an added advantage.
Apply via :
nect.org
