Company Description
Our Client, a top notch player in the insurance Industry is seeking to hire apt and dynamic candidates who will function as a Customer Service Officer (CSO) in different designations where they have presence. The CSO will be responsible for attending directly to clients inquiries.
Job Description
• Preparation of Valuation reports.• Sending out messages to customers; Birthday, Seasonal or any other messages promptly.• Communicate verbally and in writing to answer inquiries and provide information• Monitoring of returned direct debit mandate.• Attending to customers’ complaints.• Registration of incoming and outgoing mails.• Preparation of renewable and lapsed policies• Creation of customer and contractor codes• Collation of customer feedback in respect of our service delivery.• Friendliness and error free documentation.• Measure Variance from agreed SLA.• Provide special training for all employees on customer service.
Qualifications
• Minimum HND / B.Sc in International Relations, Mass Communication or any related field• Minimum 2 years work experience
Skills
• Advanced Communication skills (English): Spoken and written • Moderate IT skills • Moderate Business Writing • Moderate Negotiation Skills • Advanced Presentation skills
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