Responsibilities:
Act as the first point for customers complains; resolving customer issues and attaining efficiency goals.
Responsible for communication to and retention of client accounts.
Liaise with the supply chain unit for adequate information to customers.
Ensure optimal customer service experience at every client interaction.
Resolve complaints and order issues.
Ask customers to provide feedback on agents and customer service experience.
Isolate and identify areas of improvement; make recommendations to be adapted.
Support other units in the firm for excellent service delivery monitoring to customers.
Other clerical/ administrative duties assigned.
Role Requirement:
OND/ Fresh Graduate
Good presentation & communication skills
Salary: N 40, 000 monthlyExperience: 2 years minimum
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Applicants should forward CVs to dolaureeconsults@aol.com using the position as subject of mail. E.g. Marketing Executive, Business Manager Qualified applicants will be contacted for interviews.Job Location: Surulere, Lagos State (applicants residing in Surulere, yaba, Ilasamaja, Oyingbo and its immediate environs will be given priority for proximity purposes).
Apply via :
dolaureeconsults@aol.com
