What You Can Expect The Customer Service Officer (CSO) is required to take the full ownership and responsibility of all back-office OTC processes. In this role, duties will include:
Customer Order Management – Effective Sales Order Management, order entry, compilation of pro-forma invoices, checking product availability Handling enquiries, keeping the customers updated with the progress of sales order by interfacing with the Production and Sales team
Coordinate customer enquiries, directing the enquiry to the appropriate department and / or responsible person and ensure feedback is given to customer within required or agreed timeframe.
Proactively support Credit Management team to ensure minimal dunning issues and effective credit limits on customer accounts
Non-Conformance Management- Process customer returns and credit notes through the NCM or other applicable system
Ensuring all required master data, eg customer masterdata is updated and maintained on SAP per BU processes
Support to EB sales team with handling defined customer requests, eg stock availability, pro-forma invoices, data sheets, and Material Safety Data Sheets
Handling of all customer sample requests, from receiving of the request, to recording and processing to delivery of the sample to the customer within the agreed timeframes.
Reporting on relevant order management KPI’s to Country management team.
What We Expect
National Diploma or Degree within relevant field OR equivalent qualification and 6 to 8 years’ experience with proven track record in the related field
Proven track record of work experience in Sales or Logistics
SAP experience and Microsoft Office computer skills are essential for this role.
Self-motivated and result orientated
Strong interpersonal and negotiating skills
Strong organisational skills
Excellent communication skills with fluency in English is required.
We offer
Responsibility from day one in a challenging work environment and on-the-job training as part of a committed team. Competitive compensation including attractive benefits as well as excellent career opportunities in an international company.
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