Job Description
Preparation of Valuation reports.
Sending out messages to customers; Birthday, Seasonal or any other messages promptly.
Communicate verbally and in writing to answer inquiries and provide information
Monitoring of returned direct debit mandate.
Attending to customers’ complaints.
Registration of incoming and outgoing mails.
Preparation of renewable and lapsed policies
Creation of customer and contractor codes
Collation of customer feedback in respect of our service delivery.
Friendliness and error free documentation.
Measure Variance from agreed SLA.
Provide special training for all employees on customer service.
Qualifications
Minimum HND / B.sc in International Relations, Mass Communication or any related field
Minimum 1-2 years work experience
Skills
Advanced Communication skills (English): Spoken and written
Moderate IT skills
Moderate Business Writing
Moderate Negotiation Skills
Advanced Presentation skills
Additional Information
Only suitable candidates will be contacted.
Apply via :
www.smartrecruiters.com
