Description
Managing of incoming calls, processing of order and adequate resolution of customer’s complaint
Build trust and sustainable relationships with customer’s accounts through effective interactive communication
Keep records of customer interactions, process customer accounts and file documents
Provide information about a company’s special offerings and up-selling related products.
Escalating all complex challenges or complaint of customer to Head of Department for adequate resolution.
See to confirmation of invoice and payment from Customers
Updating of Customer’s record and providing accurate and detail report on daily activities.
Qualification and Experience
HND / Bachelor’s Degree in Mass Communication, Business Administration or any related field of study.
1-3 years of experience in the same role.
Familiar with use of ERP and CRM.
Highly proficient and possess adaptability to other role.
Good at operating system especially report writing and Excel usage.
Interested and qualified candidates should send their CV in PDF to: recruitment@reptongroup.ng using the Job Title as the subject of the email.
Apply via :
recruitment@reptongroup.ng