A customer service representative in an ISP company helps customers with questions and concerns about the company’s products and services. They may also be called a customer service associate, customer support specialist, or call center representative.
Responsibilities
Answer questions: Respond to customer calls, emails, or in-person inquiries
Resolve issues: Determine the best way to resolve customer issues and complaints
Provide information: Share information about company products, services, policies, and procedures
Process requests: Handle customer requests, refunds, shipments, and account adjustments
Follow up: Follow up with customers to ensure issues are resolved
Record interactions: Keep records of customer interactions and account transactions
Collaborate with team: Work with other customer service professionals to improve customer service
Requirements
Must have a proven experience in an ISP firm , Telecoms or any related field
Strong listening, communication, and customer service skills
Ability to multitask and provide effective solutions
Comfortable problem solving
Ability to set priorities and manage time effectively
Interested and qualified candidates should forward their CV to: recruitment@willerssolutions.com using the position as subject of email.
Apply via :
recruitment@willerssolutions.com