Oct 31, 2018
Location: Victoria Island, Lagos Job Responsibilities
Manage office supplies stock and place orders
Prepare regular reports on expenses and office budgets
Maintain and update company databases
Deal directly with customers either by telephone, electronically or face to face
Respond promptly to customer inquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle product and service inquiries
Provide pricing and delivery information
Perform customer verifications
Set up new customer accounts
Process orders, forms, applications and requests
Organize workflow to meet customer timeframes
Direct requests and unresolved issues to the designated resource
Manage customers’ accounts
Keep records of customer interactions and transactions
Record details of inquiries, comments and complaints
Record details of actions taken
Prepare and distribute customer activity reports
Maintain customer databases
Manage company’s social Media Accounts
Communicate and coordinate with internal departments
Follow up on customer interactions
Provide feedback on the efficiency of the customer service process
Requirements
Must be a Female applicant
Minimum of OND in Mass Communication or any related field
1 – 3 years proven work experience as an Customer service Officer or in similar role
Close proximity to the Island
It requires six working days
Apply via :
Applicants should send their Application and CV’s to: thelma.o@fadacresources.com Note: Candidates within Victoria Island, Ikoyi, Lekki, Yaba should send their CV’s
https://www.myjobmag.com/job/107605/customer-service-officer-fadac-resources