Responsibilities
Manage large amounts of incoming calls.
Generate sales leads.
Identify and assess clients’ needs to achieve satisfaction.
Build sustainable relationships and trust with clients’ accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Handle clients complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of client’s interactions and process clients’ accounts.
Requirements and Skills
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Minimum Qualification Requirements
Minimum qualification of BSC in Finance, Accounting or equivalent, Member of Chartered Institute of Stockbrokers will be an added advantage
Female not more than 25 years
Apply via :
