Job Description
Provides customer service support to the organization by obtaining, analyzing and
verifying the accuracy of order information in a timely manner.
Prepares customer service summary reports.
Co-ordinates the handling of difficult and/or unusual
situations.
Ensures and provides quality service to both internal and external customers
Handle inbound customer service calls with professionalism.
Answer customer inquiries and follow through on requests.
Take thorough notes and promptly forward action items that need to be handled by others.
Make outbound calls to business customers.
Qualifications
BSc/HND in any social science related courses
Must be residing in Enugu (Interest candidates living outside Enugu need not apply)
Must have completed the mandatory 1year National Service (NYSC)
Must possess a minimum of 1 years working experience (One year experience in a Customer Service position in any industry
Additional Information
Interested candidates must;
Have good communication skills
Possess excellent listening skills
Be a good time manager
Ba able to take initiative and be proactive
Have good knowledge of Computer applications (Microsoft Office)
Possess excellent note taking skills
Be friendly and wiling to proffer solutions
Innovative and smart
Interested and suitably qualified candidates should click here to apply online.
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