Summary
Your job will be to manage our relationships with our distributors, retailers and consumers.
Your ultimate goal is to ensure our that the needs of their customers are being satisfied. You are to provide excellent customer service and to establish and customer service culture throughout the organization.
Responsibilities
Providing help and advice to customers using the organization’s products or services
Communicating courteously with customers by telephone, email, letter and face-to-face
Investigating and solving customers’ problems, which may be complex or long-standing problems that have been passed on.
Handling customer complaints or any major incidents,
Keeping accurate records of discussions or correspondence with customers
Analyzing statistics or other data to determine the level of customer service the organization is providing
Producing written information for customers, often involving use of computer packages and software
Writing reports, analyzing the customer service that the organization provides
Developing feedback or complaints procedures for customers to use
Improving customer service procedures, policies and standards for the organization or department
Meeting with other managers to discuss possible improvements to customer service
Involvement in staff recruitment and appraisals
Training staff to deliver a high standard of customer service
Leading or supervising a team of customer service staff
Learning about the organization’s products or services and keeping up to date with changes
Monitoring social media and social channels to ensure that our service in those channels are of the highest standards.
Managing the reputation of the company.
Qualifications
Bachelor’s Degree preferred;
Minimum 3-5 years’ work experience in a similar position or role.
Requires proficient knowledge and skills in the following areas; communication skills, understanding of business, analysis, planning and execution, confident, tact and diplomacy, a creative thinker, ability to work under pressure.
Basic computer proficiency
Must have good record keeping and organizational skills
Work cross-functionally as part of a large or small project team
Flexible and adaptable to change
go to method of application »
Applicants should send their CV’s to: admin@giantbeverages.com Note: Only shorlisted candidate will be contacted. those living within Ikorodu area will be at a more advantage.
Apply via :
admin@giantbeverages.com
