Responsibilities/Duties
Maintains customer satisfaction by providing problem-solving resources; managing staff.
Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.
Accomplishes information systems and organization mission by completing related results as needed.
Skills and Qualifications
Customer Service,
Process Improvement,
Decision Making,
Managing Processes,
Staffing,
Planning,
Analyzing Information.
Applicants should forward their CV’s to: bassey.uzoma@brookspharma.com.ng
Apply via :
bassey.uzoma@brookspharma.com.ng
