Job description
– Customer service management for smart phone, tablet, data card, mobile wifi, CPE, router, etc. – Expand onsite service network coverage and logistics, optimize spare parts supply to meet TAT KPI – Manage call center, social media support platform, service quality and customer satisfaction, increase service branding and awareness, gather service creative idea and implement – Manage processes and business control of customer service, and proactively work with cross-groups to drive quick solution
Desired Skills and Experience
– Minimum BS/MS in Electrical Engineering, Computer Science, Information and Communication Technology or equivalent discipline – 5+ years of experience in overall customer service management of mainstream brands, including service centers, spare parts, logistics, call centers, social media support, etc. – Successful experience to support service strategic design and decision – Strong communication and management skills – With positive and serious working attitude
Interested in this position, apply on LinkedIn
Apply via :
