Not specified
Job SummaryThe customer service manager is responsible for enhancing the customer experience and would be responsible for overseeing the activities of customer service team.Key Roles and Responsibilities
Take ownership of customer’s issues and follow problems through resolution, setting a clear mission, and deploy strategies focused towards that mission.
Develop service procedures, policies and standards
Handle customer and product insight, as well as team coaching
Identify and escalate customer priority issues, resolving with urgency.
Manage available communication/interactive platform for the company
Handle requests and complaints of customers via Google Play store and other social media platforms.
Ensuring follow up through Mails, Phone or any required means
Weekly customer service report with update on issues resolved and pending
Assisting line managers with necessary tasks.
Experience and Qualifications
A Minimum of a bachelor’s degree in relevant field
Excellent knowledge of management methods and techniques
At least 2 years’ experience in providing customer service support with proven working experience as a customer service manager.
Required Competencies and Attributes
Must be a good listener and proactive problem solver
Strong customer service orientation
Good verbal and written communication skills
Must be able to prioritize responsibilities
Must have a good professional self-perception
Proficiency in Microsoft Office (Word, Excel & Power point)
Apply via :
Interested and qualified candidates should please send a detailed copy of their CV to career.ng@transsion.com, stating the job title as the subject of the email
https://www.myjobmag.com/job/102200/customer-service-manager-transsion-holdings