Qualifications
Education to degree level or equivalent.
A business-related degree.
A qualification in Customer Service
Purpose of job:
Ensure the highest quality British Council Customer Experience is delivered consistently across Nigeria.
Regularly evaluate the quality of service provided through customer feedback, recommend and make improvements accordingly.
Lead the Customer Services Team, demonstrating the values, behaviours and knowledge required by Customer Service Professionals.
Interested and suitably qualified candidates should click here to apply online.Interviews will be held face to face in Lagos only. The application process includes a language and aptitude test, job shadowing for a couple of hours and a presentation during interview. We welcome applications from those from the Hausa/Fulani communities as these are under-represented in our staff.Closing date: Thursday, 23rd April 2015Short-listing: Week commencing 27th AprilLanguage and aptitude testing: Week commencing 11th May Job shadowing: Friday, 22nd MayInterviews and presentations: Wednesday 27th MayThe British Council is committed to a policy of equal opportunity and is keen to reflect diversity of UK society at every level within the organisation. We welcome applications from all sections of the community. In line with the British Council’s Child Protection policy, any appointment is contingent on thorough checks. In the UK, and in other countries where appropriate systems exist, these include criminal records checks
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