Not specified
Details:JOB SUMMARYRECEIVE VISITORS
Greet visitors appropriately
Determine visitors needs in a professional manner
Maintain visitor register
Offer refreshments to visitors where appropriate
Direct visitors to contact person/appropriate meeting room
Ensure backup when absent from reception table
Ability to maintain composure with difficult consumers. Must remain professional at all times
ANSWER PHONE CALLS
Answer phone calls in a timely and polite manner
Determine purpose of the call
Deal with visitors queries and provide correct information
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
MANAGE MAIL
Reply electronic mail and sort all paper mails accordingly.
Prepare outgoing mail for pick up or courier
Organise courier deliveries
Perform live chat and email correspondence with customers.
Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
MONITOR SECURITY
Monitor people coming & going through the reception doors
Issue visitor passes where appropriate
Be aware of & report suspicious activity.
SUPERVISION
Supervise the office janitor’s/cleaner’s activities
Ensure the offices are kept clean
Supervise the office vehicles – cleaning, fueling, service schedules and renewals.
ORGANISE MEETINGS
Book meeting room
Inform participants
Set up meeting with necessary refreshments & equipment
Organise catering for meeting
SECRETARIAL SUPPORT
Prepare correspondence & documents
Organise mailings
Schedule & follow up on appointments
Maintains customer records by updating account information.
RECEPTION AREA MAINTENANCE
Keep reception area clear & neat
Maintain & organise reading material
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Apply via :
Applicants should send CVs to recruitment@bellforteconsulting.com
https://www.myjobmag.com/readjob/64435/jobs/job-openings-at-bellforte-consulting