The Customer Service Executive is responsible for handling the following:
Identifying and assessing customers’ needs to achieve satisfaction
Generating sales leads
Continually deliver an excellent client experience at all times, ensuring client needs are met and exceeded.
Provide excellent relations service to preserve the image and brand and to promote better client relationship.
Regularly collect and collate data on customer complaints, analyze and provide management report on interventions executed.
Collate client bio-data and input into the organization database system.
Responsible for the supervision of all activities at the Front Desk.
The Person
A Bachelor’s (B.Sc.) degree in marketing, mass communication or any relevant social science or business degree is required for this role.
Minimum of 1 year relevant customer service and relationship management experience.
Knowledge of the Microsoft Office package and database management systems.
Excellent telephone and in-person client service are required for this role.
Excellent oral and written communication skills and strong interpersonal skills are required for this role.
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All applications should be forwarded via email to: recruitment@cipmnigeria.org
Apply via :
recruitment@cipmnigeria.org
