Job Description
Deals directly with customers either by telephone, electronically or face to face.
Ensures prompt response to all customer inquiries.
Handles and resolves customers’ complaints in a timely manner.
Keeps records of customers’ interactions and transactions.
Records details of inquiries, comments, complaints and records details of actions taken.
Maintains a comprehensive customer data base.
Ensures that all required customer meetings are scheduled, attended and documented.
Analyses and documents loss of clients.
Assesses guards’ uniforms/appearance during visits and issues reports.
Carries out regular Customer Satisfaction Survey.
Ensures strict compliance with the Company’s Policies & Procedures.
Other duties as required in line with your skills, experience and role.
Applicants should send their applications and CV’s to: careers@bemilnigeria.com
Apply via :
careers@bemilnigeria.com
