Job Description
This role will oversee our CRM systems, ensuring a personalized and seamless experience for our diverse clientele by developing and executing strategies that enhance customer relationships, improve engagement, and drive business growth.
Responsibilities
Develop and execute CRM strategies to enhance engagement, retention, and business growth while ensuring alignment with the organization’s objectives.
Enhance customer engagement and personalization by utilizing data-driven insights to create personalized communication and improve customer journeys for diverse client segments.
Cross-functional collaboration with the CBA, operations, and training teams to integrate CRM insights into business development, sales strategies, and customer relationship initiatives.
Analyze CRM metrics including customer engagement, retention, and lead conversion, providing actionable insights for continuous improvement.
Leverage CRM-driven feedback loops to drive product/service enhancements and improve overall customer experience.
Requirements
Must have a B.Sc. or HND in Mass Communication, Social Sciences, Marketing or related fields.
Must possess 2 years or more working in the Customer Service department
Excellent communication skills, both verbal and written, with a customer-centric approach.
Deep commitment to ensuring customers are satisfied, engaged, and deriving maximum value from the company’s services.
Ability to manage escalated situations and resolve customer complaints in a calm, constructive, and timely manner.
Resides in Ikeja or its environs.
Successful candidates will undergo the following training:
Customer Relationship Management
Managing Customer Issues
Customer Loyalty and Retention Strategies.
Interested and qualified candidates should send their CV to: hsulaimon@pistonandfusion.org using the Job Title as the subject of the email.
Apply via :
hsulaimon@pistonandfusion.org
