Job Summary
As the Customer Service Executive at Bemil Nigeria, you will be responsible for handling clients who have complaints, orders, or require information about services purchased from the organization.
Your strategic vision and expertise will play a critical role in providing solutions that fit those individualized situations and prioritize the customers\’ needs at each step of the process.
Roles and Responsibilities
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Provide customers with accurate, valid and complete information by using the right methods/tools.
Take the extra mile to engage customers
Build sustainable relationships and trust with customer accounts through open and interactive communication
Build and maintain strong relationships with clients, ensuring their needs are met and expectations exceeded.
Carry out customer satisfaction survey.
Maintain comprehensive database.
Ensure accurate records of reports, comments, complaints, transactions, interactions and record details of account taken.
Analyze and document loss of clients to mitigate against future loss.
Physical visitations to clients locations, for random or schedule checks.
Assess guards during visitations to check if they are in line with company expectations.
Qualifications and Requirements
Candidates should posses a B.Sc, HND in Business Administration, Marketing, or a related field. A Master\’s degree is a plus.
Must have 2-5 years work experience
Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively.
Candidate must be a female.
Interested and qualified candidates should forward their CV to: yusuf.silas@bemilnigeria.com using the position as subject of email.
Apply via :
yusuf.silas@bemilnigeria.com
