Key Responsibilities:
• Attend to and resolve daily request of all Customer Service operations and activities• Assist in managing the cross-functional relationships with interfacing/ support departments to ensure compliance with quality and service delivery standards to internal and external customers.• Handle relevant customer complaints, queries and requests for information from the start to the end of the process.• Analyze identified customer queries/ complaints trends and appropriately communicate same to relevant operating units/ departments.• Carry out regular customer visitation and manage customer relationship.• Provide enhanced analytical capabilities to support strategic decision making.• Prepare proposals to sell business ideas to potential or current clients/partners and follow-up on sales activities.• Proactively identify and report potential revenue streams and new market opportunities.• Participate in sales promotions or sponsorships to boost brand awareness.• Manage sales processes and ensure vehicles are delivered to clients promptly and in order.• Carry out status review on completed and ongoing sales transactions.• Develop and reports sales strategies and identify emerging market opportunities.• Deliver timely, accurate and actionable business information to all concerned.• Work with Head, Customer service/Sales departments in delivering businessProposals/presentations to potential clients.• Prepare/compile agreed periodic activity and performance reports for the attention of the Head, Customer Services and other relevant parties.• Perform any other duties that may be assigned by the Head, Customer Services.
Job Requirements:
Good understanding of CRM methodologies and practices
Understanding of CRM related technologies
Oral & Written Communication skills
Relationship Management
Sound ethics and integrity.
Must be ethical i.e. must follow the ideals and responsibilities of the industry as set out in the code of ethics guiding operations and operators in the industry.
Good appreciation and working knowledge of Microsoft office tools
Bachelors degree or its equivalent in Social Sciences
Two (2) years relevant experience in a relationship management role, preferably in an automobile Company.
Suitably qualified candidates should forward CV to hr@phillyandmools.com
Apply via :
hr@phillyandmools.com
