Not specified
QUALIFICATIONS
First degree in any relevant profession with minimum of 10 -20 years’ experience in Customer relation/engagement.
At least 5 years must have been spent in a Senior Management Position.
Relevant professional qualification will be an added advantage.
RESPONSIBILITIES
Provide oversight for all outbound calls to the company’s clients
Oversee all customer related queries in relation to Sales, deliveries and allocation of products on behalf of the company
Liaise with finance department to ensure timely issuance of invoices and receipts for products purchased.
Design and monitor comprehensive proactive customer engagement process to ensure continuous positive customer experience
Liaise with External/independent legal service provider to ensure timely and accurate delivery of legal documentation including deed of contract, deed of assignment and restrictive covenant for resident of all company’s estates
Ensure proper coordination of customer satisfaction survey biannually
Provide coaching and mentoring to direct reports
Oversee and ensure constant update to clients on the pace of and infrastructure development of any of the company’s estate
Design and Develop improving operational process for the collection of all outstanding debt and management of the installment paying process
Not more than 35 – 42 years.
Real Estate Industry Knowledge.
Apply via :
https://www.myjobmag.com/job/103150/customer-service-director-marcforte-business-consulting