Roles and Responsibilities
Provide exceptional customer service through phone, email, and online channels
Actively listen to customer inquiries and concerns, demonstrating empathy and understanding.
Resolve customer issues promptly and efficiently, exceeding expectations whenever possible.
Follow established protocols and procedures for handling customer interactions.
Accurately document customer interactions and maintain detailed records.
Identify and escalate complex issues or complaints to your team lead or the appropriate department concerned.
Upsell and cross-sell the menu and services to enhance customer satisfaction and revenue.
Contribute to positive customer reviews and brand reputation.
Proactively seek feedback from customers to identify areas for improvement.
Stay up-to-date on company policies, menu, and services.
Adapt to changing customer needs and situations with a positive and professional attitude.
Work effectively within a team environment to achieve customer service goals.
Maintain a positive and professional demeanor even in challenging situations.
Skills, Experience and qualifications required
2 years of experience as a customer service executive.
Excellent verbal and written communication skills.
Excellent interpersonal communication skills, with an emphasis on negotiation and persuasion techniques
Ability to work accurately with attention to details in a high volume sales environment.
Customer-oriented attitude with a passion for providing exceptional service
Analytical and mathematical capabilities to manage money, as well as set, analyze, and meet sales targets.
Ability to multitask, prioritize, and thrive in a fast-paced and target-driven environment.
go to method of application »
Interested and qualified candidates should send their CV to: humancapitalmgt@cheferos.co using the job title e.g “Customer Service Associate” as the subject of the mail.
Apply via :
humancapitalmgt@cheferos.co