Job Description
We are looking for an amiable person to manage customer requests and enquiries.
Responsibilities
To work in tandem with Organizational policies and core values in achieving set effective service goals.
To Handle customer complaints, respond to internal and external enquiries and provide appropriate solutions and alternatives via emails, phone calls and face-to-face.
To Provide customers with product knowledge and manage customer order entries.
To Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Identify and assess customers’ needs to achieve satisfaction by building sustainable relationships and trust with customer through open and interactive communication.
Effectively communicate with the staff and management and meet personal/customer service team sales targets and call handling quotas.
Requirements & Qualifications
Preferred candidate should be resident around the Lekki environs.
Good communication, presentation and analytical skills.
Excellent customer relations skills.
Ability to work under intense pressure
Crisis management.
Customer orientation and ability to adapt/respond to different types of characters
Ability to take the extra mile to engage and satisfy customers.
Graduate degree from a reputable Academic Institution.
Minimum of 1-2 years working experience.
Minimum of 1 year working experience as a customer service personnel.
A proven track record of positive reviews from customers on excellent service delivery.
Applicants should send their CV’s to: talents@houseoftara.com using “Customer Service Associate” as subject of the email. Note: Only shortlisted candidates will be contacted.
Apply via :
talents@houseoftara.com
