Details:
Job Description:
Manages all customer retention activities
Retain customers utilizing product and service knowledge to provide customers with correct solutions
Encourage customers to renew their accounts on time
Responsible for Customers End to End life cycle in the network
Responsible for Customer Retentions at Touch points
Responsible for leading a team of retention members – Attempts to solve problem in order to retain customers
Skills
A Bachelor’s degree in any discipline
Strong communication and relationship-building skills
3 years’ experience in customer retention
Proven track record of success in previous role(s) with references
Strong in Microsoft Excel – Ability to manage a small team
Basic understanding of Microsoft Office products (Word, Excel, PowerPoint, etc.)
Understanding of basic CRM software favorable – Excellent analytical and problem solving skills
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