Responsibilities:
Defining, optimizing, implementing and managing use of all retention channels
Budget responsibility for all retention campaigns
Life-time value optimization
Improving the company’s offering to surpass customer expectations
Reporting, monitoring and analysis of all retention campaigns (including daily, weekly and monthly KPI reports to senior management)
Defining, implementing and managing customer services ensuring the service level provided to customers is in line with international best practice
Qualification and Experience:
Bachelor’s degree required
Minimum 2 years directly relevant experience
The successful candidate will be a hard-working individual with a “can-do” attitude, keen to take on responsibility and building a business.
Experience working directly in customer retention online specifically in the gaming and betting industry. Also must have interest in sports and betting.
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Interested and suitably qualified candidates should visit Global Profiler’s Career Page
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