Location: Ibadan, Oyo Job Summary
The CRM’s role is to work with customer service, marketing staff and operations to maintain a customer-focused attitude with a focus on activities that create lifetime customers.
Primary Responsibilities
Deliver all information to and from customer using ICT
Creation of e-channel for sales
Will be responsible for retention campaigns, from conceptualization through to analysis. This includes idea generation, proposal preparation, overseeing the production process and overseeing execution.
Engage the customer in one-on-one interaction
Maintain long-term, post-sales relationships with existing customers
Act as the liaison between the customer and other departments within the company such as marketing staff and operation
Identify and close opportunities for improvement and growth of the product.
Qualification
Minimum of a second Class upper in University degree in any of the Social Sciences, Marketing / Business, Mass communication, Public Relations or other related discipline.
Proven and strong CRM experience (5 years+)
Can demonstrate excellent Commercial judgment & acumen.
Understands customer management process.
Is experienced at managing key stakeholders.
Extensive experience of experiential strategy development and implementation working with 3rd party agencies.
Budget & cost control management.
Required Age: 27 – 36 Years.
Our Ideal Candidate:
Must have a background in ICT
Must have worked in this position
Must be open minded
Must be highly innovative
Must have interpersonal skills.
Must have experience with physical customer facing
Must have customer relationship experience either in the FMCG industry or in the financial industry.
Apply via :
saroafrica.com.ng
