Our client is one of the leading credit bureau companies in Nigeria. As a result of growth, they require the service of a Customer Relationship Executive in the South-East /South-South Region.The ideal candidate should preferably be resident in either of the following places; AWKA, ASABA or ONITSHA and will manage the states under the aforementioned regions.Job Summary:The role will be an interface between the company and its Members/ Data Providers. Must have an excellent rapport and develop relationship with Members/ Data Providers. Activities are conducted with the objective of increasing the amount of sales with the present Members and identifying and acquiring new business from potential Members/ Data Providers.Detailed Responsibilities:
Identify and acquire new customers
Execute customer relationship plans
Build and maintain relationships with bureau subscribers to ensure customer satisfaction
Ensure optimal customer service experience at every client interaction
Make recommendations to the Head, Sales and Marketing on customer needs and marketing strategies.
Adhere to Service Level Agreements (SLA) to ensure the delivery of services to Members/Data Providers
Achieve revenue targets across different product/ service offerings by the company.
Introduce new service offerings to customers
Any other duties of similar responsibilities assigned from time to time.
Requirements:
Minimum of a university degree in a numerate of semi-numerate discipline.
4 – 5 years post qualification experience as a relationship officer/customer service executive preferably from the financial services sector.
Must have good knowledge of MS Office.
Excellent communication and interpersonal skills
Good customer service skills
Good planning and organizing skills with an eye for detail.
Excellent negotiation skills.
Excellent listening skill; Must be detailed to the later
Forward passport picture and CVs to ‘mgtpositions@stresert.com’ using ‘CRE’ as subject of mail. Incorrect titled applications will not be opened. Qualified applicants will be contacted for interviews. Application closes 1st April, 2016.
Apply via :
mgtpositions@stresert.com
