Job Summary
We are currently seeking suitable candidates with a passion for excellence for the position of Customer Relations Officer
Deliver consistent high-quality care and service on all items/garments brought for cleaning with the requisite knowledge of fabrics and the dry-cleaning process that ensures only excellently finished product is passed out to customers.
Major Duties and Responsibilities (but not limited to)
Attend to customer Dry cleaning/laundry needs
Interact with customers when they bring in their items to be cleaned
Take customer’s complaints and seek for proactive ways to resolve their concerns
Receive customer article or clothing or other goods to be cleaned, sorting, checking and booking such on the system
Advice customers on the best possible cleaning process for their garments/other articles and answer any questions they may have in relation to their cleaning needs
Handle financial transactions with customers such as preparing bills (tickets and receipts), daily account balancing etc.
Qualifications and Experience
Candidates must have a minimum of OND/NCE or its equivalent in a relevant field of study.
B.Sc / HND holders can also apply
NYSC discharge certificate
1 – 2 years’ experience in a related role, Commercial Dry-cleaning experience is an added advantage
Candidates should be resident on the island and live close to the work location: Lekki Phase 1.
Other required competencies :
Computer literate, able to use Microsoft office applications.
Excellent communication/presentation skills
Fluency in English Language is compulsory.
Confidence and character.
Interested and qualified candidates should send their CV to: greenfieldhrconsulting@gmail.com using the job title as the subject of the mail.
Apply via :
greenfieldhrconsulting@gmail.com
