Location : Nigeria
Category : Customer Service
Job Description :
Reporting directly to the CIS Officer and is responsible for account opening and reactivation, attending to all customer enquiries and proffering timely and accurate solutions to customers’ needs.
RESPONSIBILITIES
Ensure adherence to the SLA for processing account opening and other customer requests
Open additional accounts for existing customers
Ensure accounts are reviewed and opened in line with regulatory requirements
Perform Account maintenance
Attend to all customers enquiries promptly and efficiently
Maintain and update customer files
Process Cards and cheque books request
Custody and release of cards and cheque books to customers
Process stop payment/Block funds/Restrict/Gens request and other amendments received in the banking hall
Process/Profile customer’s internet banking request
Card linking and hotlist
Process customer’s statement of account request for embassies, parastatals etc
Process/issue Bankers Confirmation, Status enquiry, e-dividend mandate and Reference letter as required
Resolution of customer complaint and request via CRM
Initiate the resolution of customer’s dispense errors
EDUCATIONAL QUALIFICATIONS
Minimum of an HND Upper from any accredited polytechnic
Not more than 26years of age for new intakes or 28years for those with relevant Customer Service experience.
Minimum of 5 Credits including Mathematics and English in not more than 2 sittings
Any Customer Service qualification will be an added advantage
SKILLS REQUIRED
Customer relations
Attention to details and accuracy
Interpersonal skills
Effective communication skills
Ability to work under and manage pressure
People management skills
Time management skills
Sound knowledge of bank products and services
Good listening skills
Good problems resolution skills
Good documentation and filling management skill
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