Key Responsibilities
Deliver superior customer Experience through prompt resolution of customer issues, quick response to mails and phone calls.
Partner with External sales Team to drive import and export Volume through inside sales activities.
Drive excellent financial performance through compliance/upselling, reduction of outstanding freight & commercial waivers and invoice dispute resolution.
Proactively follow up on import and export longstanding units.
Follow up with Safmarine Scope Team to ensuring successful completion of import and export documentation task.
Ensure Import and export SOPs are adhered to
Taking ownership of customer’s issues
Drive and Build strong business relationship with customers
Any other task that may be assigned
Who we are looking for
Candidate must possess a university degree in Humanities/Social sciences
Ability to speak Hausa will be an added advantage
2-3 years of relevant experience in any customer–facing role
Skills Required:
Customer focus
Drive for results
Interpersonal, communication and analytical skills
Priority setting
Shipping knowledge
Goal oriented
Patience
Business Acumen
Empathy
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Interested and suitably qualified candidates should click here to apply online.
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